Privacy Policy
How Mobix handles your information when you use our platform.
Last updated June 14, 2026 · Effective June 14, 2026
Introduction
This policy explains what we collect and why.
Mobix ("Mobix," "we," "us," or "our") operates an on-demand auto services platform that connects vehicle owners with independent mobile mechanics ("Mobix PROs"). This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, create an account, request service, or use related features.
Effective date: June 14, 2026. Last updated: June 14, 2026.
Information we collect
Account details, request info, vehicle and location data, and payment records.
We collect information in these categories:
- Account and identity: name, email address, phone number, and authentication identifiers when you sign in with phone verification.
- Service request details: vehicle year, make, model, engine or VIN (if provided), service type, issue description, drivability, service address, preferred date and time, urgency, and optional photos or videos you attach to a request.
- Communications: messages you send through contact forms, support channels, or in connection with a job.
- Payment information: transaction amounts, payment status, and payment type (for example PRO Connect fee or repair total). Payment card data is processed by our payment providers; we do not store full card numbers on our servers.
- PRO applicants: information submitted through the Mobix PRO application form, including experience, certifications, service areas, and equipment.
- Staff and PRO portal users: email, name, role, and activity related to dispatch or assigned jobs.
- Technical data: IP address, browser type, device information, and logs needed to operate and secure the service.
- Cookies and similar technologies: session cookies required for sign-in and account security. See our Cookie Policy.
How we collect information
Directly from you when you submit a service request, create an account, pay fees, approve quotes, contact us, or apply as a Mobix PRO.
Automatically when you use our website or portals, including through cookies, server logs, and security monitoring.
From service providers that help us operate Mobix (for example authentication, messaging, hosting, and payments).
How we use information
To run the platform, dispatch PROs, process payments, and improve safety.
- Provide, operate, and improve the Mobix platform and customer experience.
- Authenticate users, prevent fraud, and protect the security of accounts and jobs.
- Dispatch and coordinate service requests, including assigning Mobix PROs and sharing job details needed to complete work.
- Process the PRO Connect fee and repair payments, and maintain transaction records.
- Communicate with you about your request, quote, PRO status, payments, and account.
- Review Mobix PRO applications and onboard qualified mechanics.
- Comply with law, respond to legal requests, and enforce our Terms of Service.
- Analyze aggregated or de-identified usage to improve our product (we do not sell your personal information).
Legal basis for processing
How we justify processing where privacy laws require it.
If you are in the European Economic Area, United Kingdom, or other regions with similar laws, we process personal data based on one or more of: performance of a contract (providing the service you requested), legitimate interests (security, fraud prevention, improving the platform), legal obligation, and consent where required (for example certain marketing or non-essential cookies).
International data transfers
Data may be processed in the United States.
Mobix is based in the United States. If you access the service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries where our service providers operate. We take steps designed to protect your information consistent with this policy and applicable law.
Data retention
We keep data while needed to operate the service and meet legal obligations.
- Account and job records: retained while your account is active and for a reasonable period after closure to resolve disputes, comply with law, and maintain business records.
- Payment records: retained as required for accounting, tax, and payment network rules.
- Logs and security data: retained for a limited period appropriate for security and troubleshooting.
- Deleted accounts: we delete or anonymize personal data after account closure, except where retention is required by law.
Your privacy rights
Depending on where you live, you may access, delete, or correct your data.
- Access and correction: you may review and update profile information in My account where available.
- Deletion: you may request deletion of your account and associated personal data subject to legal exceptions.
- Opt-out of marketing: you may opt out of promotional emails where we send them.
- California residents (CCPA/CPRA): rights to know, delete, and correct personal information, and to opt out of sale or sharing (Mobix does not sell personal information).
- EU/UK residents (GDPR): rights to access, rectification, erasure, restriction, portability, and objection, and to lodge a complaint with a supervisory authority.
- To exercise rights, contact us at privacy@mobixauto.com or through the Contact page. We may verify your identity before responding.
Children's privacy
Mobix is not directed to children under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
Security
We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and row-level security on our database. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Third-party links
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we will provide additional notice (for example by email or in-app notice) where required by law.
Contact us
Questions about this Privacy Policy or our data practices:
Mobix
Denver, Colorado, United States
Email: privacy@mobixauto.com
Or use our Contact page to send a message.