Question 1

What is the $39 PRO Connect fee?

Accepted Answer

It activates Mobix dispatch on your job — vetting, matching, and coordination with a mobile PRO who comes to you. It's a one-time $39 platform fee, separate from your repair bill, and non-refundable once paid.

Question 2

Why is there a step before the repair quote?

Accepted Answer

The Connect fee covers dispatch and coordination — not the repair itself. Your Mobix PRO still inspects on-site and sends an itemized quote you approve before any wrench turns.

Question 3

How does Mobix work?

Accepted Answer

Tell us your vehicle, the issue, and where the car is. Mobix dispatch matches you with a vetted mobile PRO. They inspect on-site, send an itemized quote you approve first, then complete the repair at your location while you track each status update.

Question 4

Is Mobix a repair shop?

Accepted Answer

No. Mobix is an on-demand auto services platform. Instead of you driving to a shop and sitting in a waiting room, we coordinate vetted mobile mechanics who travel to your home, office, or roadside location. There's no physical storefront — the service comes to you.

Question 5

Does the mechanic come to me?

Accepted Answer

Yes. That's the core of Mobix. As long as the location is safe and legally accessible, a mobile mechanic can perform diagnostics, maintenance, and many repairs in your driveway, an apartment or condo parking area, an office lot, a fleet yard, or a roadside spot when appropriate.

Question 6

What services can be done mobile?

Accepted Answer

Common mobile-friendly jobs include diagnostics, check-engine-light scans, battery testing and replacement, brake service, oil changes, starter and alternator replacement, tire service, and pre-purchase inspections. We also coordinate fleet maintenance and roadside help.

Question 7

Can every repair be done mobile?

Accepted Answer

No, and we'll always be upfront about it. Jobs that require a lift, heavy specialty equipment, engine/transmission internals, or alignment machines aren't suited to mobile service. If a job can't be completed on-site, the mechanic will tell you before any work begins and help you understand the next steps.

Question 8

How do quotes work?

Accepted Answer

Every job receives a clear, upfront quote before any work starts. You review and approve the quote first, so there are no surprise charges added afterward. If the mechanic discovers something additional on-site, you'll get an updated quote to approve before they continue.

Question 9

Can I upload photos or videos?

Accepted Answer

Yes. When you submit a request you can attach photos or short videos of the issue — a dashboard warning light, a leak, a worn part, or a strange noise. This helps the dispatcher and mechanic prepare and quote more accurately.

Question 10

Can I request same-day service?

Accepted Answer

You can request ASAP or schedule a specific date and time window. Same-day availability depends on mechanic coverage and demand in your area, so it isn't guaranteed — but you'll see real status updates as your request is reviewed and assigned.

Question 11

Does Mobix support fleets and businesses?

Accepted Answer

Yes. Mobix coordinates scheduled and on-demand maintenance for fleets — delivery vans, service vehicles, and small commercial fleets — at your yard or job site, helping reduce downtime by avoiding shop trips. Submit a request describing your fleet and we'll follow up.

Question 12

How do mechanics join Mobix PRO?

Accepted Answer

Experienced mobile mechanics can apply through Mobix PRO. Applicants go through Mobix's vetting and onboarding process before joining the network, then receive jobs routed near them with flexible scheduling. Visit the For Mechanics page to start an application.

Frequently asked questions

Everything you need to know

Your car's broken. Your schedule isn't.